A few Words —Infocerv
Infocerv is a professional services company with extensive experience in implementing service management solutions using ServiceNow. Our consultants have experience in implementing solutions by leveraging industry best practices.
They have expertise in ServiceNow platform and are committed to service excellence and process improvement. Our commitment is to complete projects with excellent quality, on-time and on-budget. We strive to become a trusted advisor to our clients through our superior quality work and excellent customer service.
We help our clients implement a strategic approach and maximize efficiency and outcomes in the areas of Enterprise Service Management, Human Resources, IT Operations Management and Customer Service Management.
ServiceNow Certified Consultants
We have experienced ServiceNow certified consultants who are System Administrators, ServiceNow developers and Implementation specialists in various ServiceNow modules such as ITSM, HR and CSM
ServiceNow Product Line Expertise
We are experienced in implementing ServiceNow solutions in the areas of IT Service Management, IT Operations, HR Service Delivery and Customer Service Management.
Streamline your service management operations
Our ServiceNow certified consultants will implement ServiceNow to help you organization streamline the service management operations
Automate manually executed tasks
By leveraging ServiceNow capabilities such as business workflows and business rules, our consultants will help reduce response times, and improve employee engagement and productivity
Focus on delivery quality & excellent customer service
With our deep experience and expertise in implementing service management solutions, we relentlessly focus on delivering all our projects with superior quality and with excellent customer service.
On-time & On-budget delivery
On-time, on-budget & excellent quality are the 3 focus areas for all our engagements. These are the KPIs that measure ourselves in all our projects.
IT Service Management
From self-service to problem management, we have expertise in implementing solutions for service request, incident management, change management and problem management
HR Service Delivery
From case, knowledge management to onboarding and transitions, we have experience in implementing HR solutions to improve employee satisfaction with efficient services.
Customer Service Management
From agent workspace to omni-channel, we have expertise with Customer Service Management capabilities to help your organization to provide excellent customer service to your customers.
We specialize in creating a service portal with self-service & personalization capabilities along with an integrated knowledge repositories for improved customer engagement and employee satisfaction.